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The Bay Letter
Stay in our orbit.
New drops, repair stories and 10% off your first order.
Carbon-neutral shipping
Recycled & organic fibers
Free 30-day returns
The Edit
Men's Apparel
Men's Shoes
Sunglasses
Watches
Women's Apparel
Women's Shoes
Made the right way
Timeless pieces, made the right way — for you and the world around you. Every fiber traced, every wage paid.
84% Recycled or organic fibers
100% Living wage certified factories
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The Bay Letter
New drops, repair stories and 10% off your first order.
Please contact us immediately after delivery if your item arrives damaged, defective, or incorrect. We will review the issue and work with you on the next steps.
Yes. Certain items cannot be returned, including custom or personalized products, personal care goods, hazardous materials, sale items, and gift cards. If you are unsure whether your item is eligible, contact us before starting your return.
If the item is eligible for return, you may request a return within 30 days of receiving your order. The item must be unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase. Once the return is accepted, you can place a new order for the size you prefer.
We partner with multiple trusted shipping carriers to provide reliable delivery and tracking for every order. The exact carrier may vary depending on your location, the item ordered, and the shipping route. Once your order ships, your tracking details will show the carrier handling your delivery.
We currently accept American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, and Visa.
Yes. Brenton Bay is hosted on Shopify, which provides the secure ecommerce platform used to process orders. Credit card information is encrypted during transfer, and payment details are handled by secure payment processors. Brenton Bay also uses customer information only as needed to process payments, fulfill orders, arrange shipping, manage returns, and provide support.
Once your order ships, you will receive tracking information by email. You can use that tracking number to monitor your shipment's progress. Tracking updates may take a short time to appear after the carrier receives the package, so please allow up to 24-48 hours for the tracking link to update.
Please inspect your order as soon as it arrives. If you received a size different from what you ordered, contact us immediately at Sales@BrentonBay.com so we can review the issue and help make it right.